Top Questions Global Buyers Ask – Answered by Our Sourcing Experts

1. How Do I Find Verified and Reliable Indian Suppliers?

Buyers can find verified Indian suppliers through trusted B2B platforms like IndiaMART, TradeIndia, Alibaba, and ExportersIndia. These platforms often verify sellers and offer reviews from other buyers. Government directories, such as those from the Export Promotion Councils (EPCs) and FIEO, also list certified exporters. Our experts recommend cross-verifying supplier credentials, checking certifications (ISO, CE, GOTS), and requesting trade references. Attending trade fairs or using sourcing agents can also provide access to pre-vetted manufacturers.

2. What Certifications Should I Look For?

Certification requirements vary by product category. For general manufacturing, look for ISO 9001 (quality management). For textiles, GOTS and OEKO-TEX certifications ensure organic and safe materials. SA 8000 and WRAP confirm ethical labor practices. For food and cosmetics, FSSAI and US FDA approvals are vital. If exporting to Europe, CE marking may be necessary. Verified suppliers usually list these certifications on their profiles and are open to providing documentation for buyer verification.

3. Can I Request Samples Before Placing Bulk Orders?

Yes. Reputable suppliers always provide samples to potential buyers before accepting bulk orders. Samples allow you to evaluate product quality, materials, craftsmanship, and packaging. Our sourcing experts advise requesting multiple samples, especially if you plan to source from different suppliers. Expect to cover sample and shipping costs. This step minimizes risk and builds trust between the buyer and supplier while ensuring that expectations are clear before larger production begins.

4. What Are Typical Minimum Order Quantities (MOQs)?

MOQs vary widely depending on the product type and supplier production capacity. Small handicraft suppliers might accept lower MOQs (50-100 units), while garment or machinery manufacturers may require higher quantities (500-1000 units). Our experts recommend discussing MOQs early in the negotiation process. Many suppliers are open to negotiating MOQs for first-time buyers, especially if there’s potential for long-term business. Flexible communication about volume and scalability is key to finding the right fit.

5. How Can I Be Sure About Product Quality?

Buyers should adopt a multi-step quality assurance process:

1. Request and review product samples.
2. Verify supplier certifications and previous client reviews.
3. Hire third-party inspection services like SGS, TÜV, or Bureau Veritas for factory audits and pre-shipment inspections.
4. Start with a small test order.
   Quality control should be an ongoing process. Experienced Indian exporters understand international quality requirements and are usually cooperative when it comes to third-party verification or on-site inspections.

6. What Payment Terms Are Common in India?

Standard payment terms include 50% advance and 50% upon shipment, or 30% advance and 70% against bill of lading. For first-time transactions, some buyers use Letters of Credit (LC) or escrow services to reduce financial risk. Our experts advise clearly outlining payment terms in the purchase agreement and using secure, traceable payment methods. Reliable suppliers are familiar with international payment processes and will offer flexible solutions that protect both parties.

7. What Are Typical Production and Delivery Timelines?

Production timelines depend on the product type and order volume. Small orders (under 500 units) can typically be fulfilled in 4-6 weeks, while larger orders may require 8-12 weeks. Custom designs or specialized manufacturing may extend this timeline. Buyers should also factor in shipping time, customs clearance, and potential delays. Clear communication about deadlines is essential. Many export-ready Indian suppliers use digital production tracking to update buyers on order status and estimated delivery dates.

8. Can Indian Manufacturers Handle Customization?

Yes. Customization is a strength of many Indian suppliers. Whether it’s custom designs, packaging, branding, or product modifications, most reputable manufacturers offer customization services. Our experts recommend sharing detailed specifications, sketches, or sample references when discussing customization. Be prepared for slightly longer lead times and possible tooling costs for highly customized products. Clear documentation and sample approvals are crucial to ensure the final products match expectations.

9. How Are Shipping and Logistics Handled?

Most Indian exporters are experienced with Incoterms like FOB (Free on Board), CIF (Cost, Insurance, Freight), and EXW (Ex Works). They often have relationships with freight forwarders and customs brokers. Buyers should confirm who handles customs clearance and shipping insurance. Our sourcing experts recommend discussing logistics early, choosing reliable shipping partners, and requesting shipping schedules and tracking updates. Working with a freight forwarder simplifies the process and can prevent costly shipping errors.

10. What Happens If There Are Product Defects or Delays?

Contracts should outline quality expectations, acceptable defect rates, and penalties for delays. In case of defects, options include replacement, repair, or discounts. Many Indian suppliers prioritize maintaining strong business relationships and will offer fair resolutions. For major issues, third-party dispute resolution services or mediation through trade bodies like the Federation of Indian Export Organisations (FIEO) can be utilized. Setting clear terms upfront minimizes misunderstandings and protects both parties.

11. How Can I Build a Long-Term Relationship with Suppliers?

Building strong supplier relationships requires:

• Transparent communication.
• Fair negotiation practices.
• Consistency in orders and payments.
• Visiting factories when possible.
• Providing feedback and flexibility during unforeseen challenges.
  Our experts emphasize treating suppliers as partners rather than just vendors. Long-term relationships often lead to better pricing, priority production slots, and higher flexibility from the supplier side.

12. Are There Reliable Sourcing Agents in India?

Yes. Many experienced sourcing agents and buying houses operate in India. They offer services such as factory selection, quality control, price negotiation, and logistics management. While hiring an agent involves additional costs (usually a commission or flat fee), it can save time and reduce risk, especially for first-time buyers. Our experts advise vetting agents carefully, requesting client references, and setting clear terms of engagement before starting.

Conclusion

Sourcing from India can open doors to high-quality products, competitive pricing, and flexible customization options. However, success depends on understanding the sourcing landscape, asking the right questions, and building reliable partnerships. By addressing the common concerns outlined above—and leveraging the expertise of sourcing professionals when necessary—global buyers can confidently navigate the Indian supplier market. In 2025 and beyond, with thorough research and clear communication, sourcing from India can be a game-changer for businesses worldwide.